These terms and conditions constitute an Agreement concerning the provision of a taxi/private hire service between you and Highpoint Taxi Services. Use of the Service indicates your unconditional acceptance of the Terms and Conditions set out in this Agreement which apply equally to all bookings howsoever made whether verbally, in writing or via any electronic means.


1. Definitions

“Highpoint Taxi Services” means the business run as Highpoint Taxi Services by Roger Traynor of 60 Mendip Drive, Frome, Somerset, BA11 2HU.


“You” and “Your” means any individual, company or other business who places a booking with Highpoint Taxi Services by any means including but not restricted to those given above.



2. Bookings

a) You must allow sufficient time when booking your taxi to allow for any critical deadlines (e.g. medical appointments/airport check-in or anything else timetable dependent),and allow for any potential for delays caused by traffic/weather conditions.

Highpoint Taxi Services will not be held responsible for any delay resulting from:
i) Your failure to allow enough time to reach your destination 
ii) Your failure to allow for any loading required prior to departure or
iii) Any passenger(s) not being ready for collection at the appointed time.

b) You must request a car of an appropriate size for the number of passengers and luggage. As an indicator, one full sized suitcase and one overhead locker sized item of hand baggage  would normally apply per person for an airport run. Highpoint Taxi Services cannot guarantee to carry excessive amounts of luggage and will not be held responsible for the costs or arrangements for the alternative transportation of excessive baggage not declared at the time of the booking. If you need to transport a wheelchair, skis or any other bulky item please specify this at the time of your initial enquiry.




3. Prices & Payment

a) Highpoint Taxi Services will provide you with a quotation based on the information supplied by you.  Highpoint Taxi Services may amend the quotation at any time if there is any material change to the information initially provided such as the number of passengers, collection/drop-off points or any other variations to the original route/itinerary.

b) All journeys originating at an airport (which are not return journeys where Highpoint Taxi Services have taken you on the outward leg of the journey) may be required to be prepaid in full at the business owner's discretion. The quotation will include a 45 minute waiting period after the advertised landing time and the cost of car parking. Highpoint Taxi Services reserves the right to charge for waiting at its standard rates (£1.00 per 5 minute period elapsed or part thereof) after the initial 45 minute period has expired, although this may be waived where any excessive delay is clearly beyond your control. Highpoint Taxi Services will endeavour to check for flight delays before the driver arrives at the airport but shall be under no obligation to do so.

c)    Payment can be made by cash or cheque with a valid guarantee card. Payment by cheque must be made at least 7 days before the date of travel.

d) Unless previously negotiated, all journeys undertaken will be priced at the metered rate according to the calibrated and sealed device fitted to the taxi. The current Mendip District Council tariff is displayed clearly on the dashboard of the vehicle. Highpoint Taxi Services will grant 10 minutes waiting time, free of charge, from the booked time for any local pick-up. Thereafter, the meter will run at the applicable rate from that moment to the conclusion of the journey.


4. The Service

a) You shall be responsible for the behaviour of all the passengers in the car during the journey. You may be charged an amount  of not less than £50 and not exceeding £100, at the driver's discretion, to cover cleaning costs in the event of the vehicle being soiled by any passenger to any extent.

b) Smoking in the vehicle is not permitted. Consumption of food and/or drink may be permitted at the discretion of the driver however the soiling charge in a) above will still apply in the event of spillages etc.

c) All children travelling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be retained by the driver for use on the return journey but this arrangement is offered at the parent's own risk.

d) Please note that a child, no matter what age, counts as one passenger.

e) Highpoint Taxi Services will not carry more passengers than its insurance or licensing allows.

f) Any preferred route is to be specified at the time of the booking, or at the latest notified to the driver before commencement of the journey. Highpoint Taxi Services reserve the right to amend the quotation in the light of any additional distance caused by such a change upon pick-up.

g) Highpoint Taxi Services reserve the right to apply either the appropriate metered rate or a fixed charge being either equal to or less than the value of the former, to cover the cost of any distance necessarily travelled in order to collect you from your required pick-up point for onward transporation to your intended destination. Any intention to apply such charge or application of the meter in these circumstances will be notified and agreed with you before the booking is accepted.

h) The carriage of any animal is at the discretion of the driver who is under no obligation to comply with any such request (bona fide guide dogs excepted). You will be held entirely responsible for every aspect of the animal's comfort, safety and well-being.  The soiling charge at 4a) above will be applied if necessary. 



5. Cancellations

If you need to cancel your booking, please contact Highpoint Taxi Services as soon as possible.  If you cancel a booking once the vehicle is en-route a charge may be incurred. Any such charge will be based on the distance/time that the driver has travelled/spent prior to the point of cancellation.  As a general rule when collecting from airports, the vehicle will be dispatched up to two hours prior to the advertised flight arrival time.


6.    Liability

a)  Highpoint Taxi Services shall seek by all reasonable means to get you to your destination on time, but shall not be held liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Highpoint Taxi Services be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever arising out of such a delay.

b)  Whilst every effort will be made to ensure it's safety and security, all luggage and personal effects are carried entirely at your own risk and Highpoint Taxi Services accepts no responsibility whatsoever for any damage, loss or deterioration to any such items, howsoever caused.

c) Highpoint Taxi Services shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control including personal illness of the driver or sudden mechanical problems to the vehicle. The maximum notice possible will be given to you in order to minimise any inconvenience.

d) In the unlikely event of a mechanical breakdown during your journey, Highpoint Taxi Services will endeavour to take all reasonable steps to arrange alternative means for you to complete your journey as soon as practicable.

e) You shall indemnify Highpoint Taxi Services against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.

f) Neither party excludes or limits its liability for death or personal injury caused by negligence, or for wilful default or fraudulent misrepresentation, or otherwise in any manner unenforceable by any applicable law.


7.  Termination and Denial of Service

a) Highpoint Taxi Services will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and will require all passengers to vacate the vehicle together with all luggage and/or personal effects, as soon as it is safe to do so. No refunds will be given if the journey is terminated in this manner part way through the hire, neither will any responsibility be accepted for the completion of the remaining part of any journey terminated under this condition, any consequences arising from any failure to complete the journey, nor the safety or security of the passengers/luggage required to vacate under this condition.

b) Highpoint Taxi Services reserves the right to decline any booking attempted or placed by or on behalf of any person who has on any past occasion refused or neglected to pay any monies due or has exhibited threatening, abusive, violent, insulting or otherwise unacceptable behaviour including any breach of trust, assessed as such by the driver on that previous occasion. 


8.  Miscellaneous

a)  In the interests of good customer service, Highpoint Taxi Services may subcontract its obligations under this Agreement without prior notification to you. You however shall not assign, transfer or delegate any of your rights or obligations under this Agreement.

b)  Highpoint Taxi Services may change these terms and conditions at any time by posting changes online.  Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

c)  Highpoint Taxi Services may store, process or use any or all of the information regarding your personal details in  accordance with the requirements of the Data Protection Act 1998.

d)  This Agreement and any quotation provided under it represents the entire agreement between you and Highpoint Taxi Services in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.

e)  Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.


9.    Disputes

This Agreement shall be considered as being in accordance with English law and you and Highpoint Taxi Services each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.